— Legal —
Privacy Policy
Last updated: April 2025
This Privacy Policy describes how Mainspring Atelier ("we", "our", "the workshop") handles personal information collected through this website. We hold a small amount of data from people who contact us, and we treat it with the same care we give to every piece that comes through the door.
1. Who we are
Mainspring Atelier is a watch repair workshop located at 19 Jalan Wong Ah Fook, 80000 Johor Bahru, Johor, Malaysia. You can reach us by telephone at +60 7-224 5683 or by email at [email protected].
2. What information we collect
We collect information only when you submit the contact form on this website. The fields we may receive include:
- Your name
- Your email address
- Your telephone number (if provided)
- A description of your watch and any notes you choose to write
We do not collect payment information through this website. We do not collect any sensitive personal data as defined under Malaysian law.
3. How we use your information
The information you submit is used only to respond to your enquiry and to arrange a visit or service appointment. We do not use it for marketing, we do not pass it to third parties for promotional purposes, and we do not sell or licence it to anyone.
Where we use a third-party form processing service, that service may temporarily hold your submission data in transit. We select services that apply reasonable security practices and do not retain data beyond what is needed to deliver the message to us.
4. How long we keep your information
Enquiry messages are kept for as long as they remain relevant to an active service relationship with you. Once a job is completed and there is no ongoing correspondence, we do not retain contact details beyond what is needed for our workshop records. Physical bench notes — which describe the work done on your watch — are kept as service records in accordance with normal workshop practice.
5. Cookies and tracking
This website uses a small number of cookies. Some are necessary for the site to function; others are used to understand how visitors interact with the pages. You can choose to accept or decline non-essential cookies when you first visit the site. For full details on what cookies this site uses and how to manage them, please see our Cookie Policy.
6. Analytics and third-party services
We may use analytics tools (such as Google Analytics) to understand how visitors reach and use this website. These tools collect aggregate, non-identifying data about page visits, referral sources, and general location. If you decline analytics cookies, this data will not be collected about your visit.
7. Your rights
Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Withdraw consent to our use of your personal data
- Request that we stop processing your personal data
To exercise any of these rights, please contact us at [email protected] or by telephone. We will respond within a reasonable time.
8. Data security
We take reasonable steps to protect personal data in our care. Our website uses HTTPS encryption in transit. Workshop records are stored securely and are not accessible to the public. No method of transmission over the internet is entirely without risk, but we do not treat your data carelessly.
9. Links to other websites
This website may contain links to external services (such as Google Maps for directions). We have no control over the content or privacy practices of those sites and are not responsible for them. We encourage you to read their privacy policies before submitting any personal information to them.
10. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of the website after a change constitutes acceptance of the updated policy.
11. Contact
If you have any questions about this Privacy Policy or how we handle your personal data, please write to us at [email protected] or visit the workshop at 19 Jalan Wong Ah Fook, 80000 Johor Bahru, Johor, Malaysia.